Do I need Zapier or Make?

No. Ticket Tailor sends webhooks directly to Visisto. This integration is designed to replace third-party middleware for core contact sync.

How does the Ticket Tailor integration work?

When a customer places an order in Ticket Tailor, a webhook fires to your unique Visisto endpoint. Visisto verifies the signature, extracts contact and event data, and creates or updates the contact automatically.

How long does setup take?

Most users are live in under 5 minutes. Create a connection in Visisto, add the URL in Ticket Tailor, paste the signing secret, done.

Is the signing secret required?

It is optional but strongly recommended. Without it, anyone who knows your endpoint URL could POST fake order data. The signing secret ensures all webhooks are genuinely from Ticket Tailor.

What happens if Ticket Tailor retries the same webhook?

Visisto processes Ticket Tailor webhooks in a replay-safe way and deduplicates repeated deliveries using the webhook payload id.

What happens if the same buyer purchases again?

Visisto matches contacts by email. Returning buyers are updated in place — their history is preserved and no duplicate is created.

Which Ticket Tailor fields are captured?

Email, first name, last name, phone, event name, city, date, ticket type, order ID, order status, payment status, and postcode — all stored as contact fields.

Which Ticket Tailor events should I subscribe to?

At minimum, subscribe to order.placed. You can also add order.updated to keep order status and payment status current.

Integration

Visisto → Ticket Tailor integration

Connect Ticket Tailor directly to Visisto with secure webhooks. Capture every ticket buyer in real time with no Zapier or third-party middleware.

Webhook

Available

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What you can do

Ticket Tailor capabilities

Everything Visisto sends to Ticket Tailor.

Real-time contact capture

Every ticket buyer is captured as a contact the instant their order is placed. No manual exports, polling, or CSV uploads.

Rich event metadata

Event name, city, date, ticket type, order ID, and payment status are stored as custom fields on each contact.

HMAC-SHA256 signature verification

Every webhook is verified using Ticket Tailor's signing secret and timestamped signature format. No spoofed events, no unauthenticated writes.

Replay-safe processing

Ticket Tailor retries are handled safely. Visisto deduplicates repeated webhook deliveries and prevents duplicate processing.

Auto-tagging

Automatically tag contacts with any labels you choose — event name, ticket tier, or any custom value.

Field key mapping

Rename any custom field key to match your existing contact schema. No data migration needed.

Payload

Example delivery

A preview of the data Visisto sends to Ticket Tailor with every event.

order.placed payload

11 fields

{

"customer_details.email": "alice@example.com",

"customer_details.first_name": "Alice",

"customer_details.last_name": "Nguyen",

"customer_details.phone": "+44 7911 123456",

"event.name": "Summer Music Festival 2026",

"event.city": "London",

"event.start_date": "2026-07-12",

"tickets[0].ticket_type": "General Admission",

"status": "completed",

"payment_status": "paid",

"id": "ord_abc123"

}

Setup

Connect Ticket Tailor in 5 minutes

Connect in Visisto

Go to Integrations → Ticket Tailor (Inbound) and create a connection. Visisto generates a unique webhook URL for your account.

Add the webhook in Ticket Tailor

In Ticket Tailor, navigate to Settings → API → Webhooks and paste your Visisto URL. Subscribe to order.placed (and optionally order.updated).

Copy your signing secret

On the same Ticket Tailor Webhooks page, reveal your signing secret and paste it into Visisto Settings. You can rotate it any time from the connection settings page.

Go live

Send a test order. Ticket buyers start flowing into Visisto as contacts in real time with full event and ticket metadata.

Mapping

Field mapping and transforms

Visisto maps Ticket Tailor order fields to contact custom fields automatically. Every key can be renamed to match your schema.

customer_details.emailcontact email (primary key)

event.namecustom field: event_name

tickets[0].ticket_typecustom field: ticket_type

payment_statuscustom field: payment_status

Trust

Reliable and secure by default

Every delivery is retried, signed, encrypted and logged so your data arrives safely and reliably.

Automatic retries

Failed deliveries retry with exponential backoff so you never lose contacts.

Signed webhooks

Every request is signed so your endpoint can verify the sender.

One-click replay

Replay any delivery from the dashboard when a tool is back online.

Encrypted in transit

All data is encrypted using TLS. No plain-text payloads.

Delivery logs

See every delivery with status, timestamp, and full payload preview.

No payment data stored

Visisto never stores credit card numbers or payment details.

99.9% uptime target

Designed for reliability with monitoring and alerts built in.

GDPR-friendly

Data controls, export, and deletion to support your compliance needs.

Transforms

Clean data on the fly

Visisto transforms your data before it reaches Ticket Tailor. No code required.

Rename fields

Rename any field to match Ticket Tailor property names.

rename

Input

"full_name": "Jane Doe"

Output

"contact_name": "Jane Doe"

Copy fields

Duplicate a value to a second field without removing the original.

copy

Input

"email": "jane@acme.com"

Output

"email": "jane@acme.com"

"backup_email": "jane@acme.com"

Set a value

Inject a fixed value into every payload automatically.

set

Input

"email": "jane@acme.com"

Output

"email": "jane@acme.com"

"source": "visisto"

Delete fields

Strip sensitive or unwanted fields before delivery.

delete

Input

"email": "jane@acme.com"

"internal_id": "x-9f3"

Output

"email": "jane@acme.com"

Format values

Normalise casing, trim whitespace, or slugify text.

format

Input

"email": " JANE@ACME.COM "

Output

"email": "jane@acme.com"

Split fields

Break a single value into multiple destination fields.

split

Input

"name": "Jane Doe"

Output

"first_name": "Jane"

"last_name": "Doe"

Coalesce values

Pick the first non-empty value from multiple sources.

coalesce

Input

"phone": ""

"mobile": "+44 7700"

Output

"best_phone": "+44 7700"

Derive name from email

Extract first and last name from an email address automatically.

derive_name_from_email

Input

"email": "jane.doe@acme.com"

Output

"first_name": "Jane"

"last_name": "Doe"

FAQ

Frequently asked questions

Common questions about the Visisto + Ticket Tailor integration.

Connect Ticket Tailor in 5 minutes

Start free. Add the integration, paste your signing secret, and run Ticket Tailor -> Visisto directly with no middleware.

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Start free. No credit card required. Setup in minutes.